Frequently Asked Questions
Everything you need to know about our premium footwear and island-inspired service.
What is the OluKai warranty policy?
We offer a one-year guarantee against manufacturer’s defects. This covers issues like straps pulling out or sole delamination, ensuring your footwear lasts as long as intended.
How do I find the right size for my sandals?
Our footwear typically runs true to size. If you are a half size, we generally recommend sizing up to the next whole size for the most comfortable fit, especially in our flip-flop styles.
What is your return and exchange policy?
We offer free returns and exchanges on all orders placed through our website within 30 days of purchase, provided the items are in unworn, original condition with tags attached.
How should I clean and care for my leather OluKai shoes?
For leather styles, we recommend using a high-quality leather cleaner and conditioner. For our water-resistant synthetic styles, a simple hand wash with mild soap and cold water is best.
Do you offer international shipping?
Currently, we ship directly to all 50 U.S. states and select international territories. Shipping times and fees vary depending on your specific location and chosen delivery method.
Are OluKai shoes good for plantars fasciitis?
Many customers find relief with our products because of our anatomical footbed design, which provides sustained support and mimics the feeling of bare feet in wet sand.